Troubleshooting Hearing Aids: A Must-Read for Beginners!

Hearing aid malfunctions can arise from various causes, and understanding the root of the problem is essential before attempting any repairs. Additionally, sending a hearing aid for repair can sometimes take a long time. Knowing the possible causes of issues on your own can help you troubleshoot and may even eliminate the need for professional repair. Let’s look at the common initial causes of hearing aid problems.

How to Identify Hearing Aid Problems

Observe the Hearing Aid Device Itself

Is the microphone cover blocked?
Is there earwax buildup in the behind-the-ear part?
Are the behind-the-ear piece and the hearing aid properly connected?
Is the hearing aid wet or exposed to moisture?

Check the Battery Compartment

Is there rust on the battery clip?
Is the battery damaged or leaking fluid?
Is there any white powder on the battery?

RIC Speaker Test

Gently pull the RIC speaker to check for any distortion or noise.
Compare the sound quality with other speaker wires (you may need to purchase additional speaker wires).

Earwax Filter / Wax Guard

Check the earwax filter to see if it needs to be replaced.

Next, we will teach how to solve common hearing aid problems. First, we’ll use a behind-the-ear hearing aid — which users can usually manage themselves — as an example to explain the following troubleshooting steps.

Example of Hearing Aid Troubleshooting

Example: Behind-the-Ear (BTE) Hearing Aid

Problem	Solution
Low volume	– Replace with a new battery and discard the old one- Replace the earmold to prevent earwax blockage- Reattach the microphone cover to prevent earwax obstruction- Use a dehumidifier or send to the factory for maintenance- Test your hearing and adjust the volume
Feedback / Whistling	– Replace the microphone cover to avoid obstruction- Turn off feedback and check its effect on overall sound- Adjust the earmold to fit the ear canal properly- Replace the earmold if it is too loose- Test again / use a small vent or full-ear mold
High power consumption	– Use a dehumidifier or send to the factory for maintenance- If the user has severe hearing loss and uses a Bluetooth hearing aid connected to multiple apps, consult a specialist for free: 02-115-0568- Use only genuine batteries
Noise	– Replace the microphone cover to prevent obstruction- Adjust software settings to reduce background noise
No function / Not working	– Replace with a new battery- Replace the earmold to avoid moisture or earwax blockage
Computer cannot connect	– Check compatibility between the hearing aid and app/software- Make sure rechargeable hearing aids are turned on- Consult for a hearing aid check: 02-115-0568

Let people experience the beauty of hearing aids and hear the sounds of their family’s love once again.
If you wish to share that love with Digibionic, please contact us…

Professional Consultation by Hearing Specialists

Call to schedule a service appointment at 02-115-0568

Expert consultation services are provided to help reduce behaviors that risk hearing loss and to ensure proper ear care. Anyone interested in a hearing test or hearing aids can contact Digibionic, with services available at all branches.