Beware of buying counterfeit hearing aids!

In recent times, we have clearly seen a growing number of customers facing issues related to “hearing aids.” Many people may think that hearing aids can be purchased on their own or ordered online without much concern.

However, in reality, devices that are not properly fitted and programmed according to an individual’s hearing level may simply function as “sound amplifiers.” They make sounds louder—but not clearer. In some cases, they may even worsen hearing without the user realizing it.

In addition, there are devices that imitate well-known brands—commonly referred to as “fake hearing aids.” Although they may seem affordable, often priced at just a few thousand baht, they come with hidden risks. These include poor sound quality, distortion, or excessive loudness, making them ineffective in real-life use. Ultimately, they may not solve hearing problems at all and could even negatively impact hearing in the long term.

If you are reading this, it means you still have the opportunity to choose a better solution. Because addressing hearing problems is never too late. So how can you choose the right one without making a mistake?

How to Spot Fake Hearing Aids?

From many cases we’ve encountered, some users realize that their hearing actually becomes worse over time—without knowing why. After proper checking, it turns out that they were using imitation or “fake” hearing aids.

Here are some simple ways to help you avoid making the same mistake:

  1. No hearing test required before purchase

If a seller allows you to buy a hearing aid immediately—just by asking “Which model do you want?”—without any hearing assessment, this is a red flag.

A proper hearing aid should be customized to your specific hearing loss. It should not only make sounds louder, but help you understand speech more clearly.

  1. Unusually low prices

Everyone likes a good deal. However, for medical devices like hearing aids, a price that seems too good to be true often means compromised quality.

Certified devices (such as those meeting ISO 13485 standards) go through strict quality control processes to ensure safety and performance.



  1. Brand name appears correct, but functions are incomplete

Authentic hearing aids can connect to official software and mobile apps, displaying accurate information such as model name and serial number.

If your device cannot connect, or the information does not match the brand, there is a high chance it is an imitation.

  1. Loud sound, but unclear hearing

Some users notice that while the sound becomes louder, it is not clearer. This is often due to poor-quality devices or improper fitting.

  • Imitation or low-standard devices often use copied or non-original software, resulting in unclear and incomplete sound.
  • In contrast, properly fitted authentic hearing aids provide more natural sound and appropriate amplification.
  1. No after-sales service

Hearing aids are not a one-time purchase. They require continuous care and adjustments.

Be cautious if:

  • There is no warranty
  • Repairs or claims are not available
  • Sound adjustments cannot be made
  • The seller cannot be contacted

Choosing a provider with proper after-sales support ensures long-term confidence and usability.

Where Should You Buy Hearing Aids?

We recommend three reliable sources to help you choose with confidence and reduce the risk of purchasing substandard devices: 

  1. Specialized Hearing Aid Centers

These centers focus specifically on hearing care—from assessment to personalized fitting.

Advantages:
Convenient and efficient. You can test devices, receive proper fitting, and take them home the same day. Adjustments can be made based on real-life usage, which is key to successful hearing aid use.

Key strength:
They use official manufacturer software and equipment, allowing accurate verification and precise fitting. They also provide full after-sales services.

  1. Hospitals

Hospitals are a trusted option due to medical expertise.

Advantages:
High standards in diagnosis and safety. Suitable for individuals with complex hearing conditions or related symptoms such as dizziness or tinnitus.

Key strength:
Access to medical professionals and certified equipment ensures that devices are safe, authentic, and appropriate.

  1. Authorized Distributors

These are officially appointed by manufacturers.

Advantages:
Long-term reliability. You receive manufacturer-backed warranties, repair services, and software updates.

Key strength:
Direct access to brand systems. Authentic devices can be verified, serviced, and updated—unlike imitations.

Although each option has its own strengths, the key difference lies in the overall user experience, especially in terms of accessibility and long-term care. 

Another Option: One Stop Service Centers

If you are looking for long-term confidence, consider a center that offers:

  • Specialized hearing care by professionals
  • Verifiable product sources (e.g., authorized dealer of Signia)
  • Direct connection with global manufacturers such as WS Audiology

This ensures:

  • Authentic and traceable products
  • Warranty and continuous service
  • Availability of parts and long-term support

Because a hearing aid is not just an electronic device, 

it directly affects your quality of life.

If you are looking for such a service, Digibionic is one option that provides this kind of comprehensive care.

If you are unsure whether your current device is suitable, or if you would like to compare it with a properly fitted hearing aid, you are welcome to visit and try. We are happy to assist you with honest and straightforward advice 😊

Because authentic devices—especially newer models—offer features that imitations simply cannot replicate.

For example, new technology like Signia IX is designed to solve real-world challenges, such as understanding speech in group conversations—something conventional devices often struggle with. In the next section, we will explore how they are different.

 

What You Should Know About the New Signia Pure IX C&G Series ?

The moment you start using a hearing aid, you will notice the difference—clearer speech, balanced environmental sound, and easier listening in everyday situations.

Whether it’s a conversation in a café, a group discussion in a meeting, or everyday sounds at home, listening becomes more natural and effortless.

The Signia Pure IX C&G series is designed for real-world hearing. With advanced sound processing and precise adjustment features, it helps you clearly understand speech even in complex environments, while adapting to your lifestyle.

Trying the device with a professional allows you to truly experience how it fits into your daily life—and how it can be tailored to your real activities.

Experience a new level of hearing at Digibionic branches, with special promotions starting from 35,000 THB.

Professional Consultation by Hearing Specialists

Call to schedule a service appointment at 02-115-0568

Expert consultation services are provided to help reduce behaviors that risk hearing loss and to ensure proper ear care. Anyone interested in a hearing test or hearing aids can contact **Digibionic**, with services available at all branches.

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