Digibionic’s premium hearing aid rental works like a Netflix subscription — you pay a monthly fee and immediately enjoy the best sound quality. Access exclusive hearing aid models not available for general sale from top brands like WSA and Mimitakara, with precise sound tuning provided by Digibionic’s professional team. We are committed to care, professionalism, and value — because love means helping you hear again.
A:
Case 1: If the damage is not caused by the user (not visible externally), such as manufacturing defects, the device can be immediately replaced with a new one. The damaged device will be repaired by the service center.
Case 2: If the damage is caused by the user, such as water damage, the customer must pay 7,000 THB per device for repairs.
Note: Each device has coverage for one damage incident under warranty. Therefore, if user-caused damage occurs for the first time, the customer will receive one free repair.
A: The customer must compensate for the lost hearing aid at 35,000 THB per device.
Note: The rental includes a loss coverage of 20,000 THB.
Therefore, the customer is responsible for paying 15,000 THB per lost device.
A: Customers can downgrade or upgrade their hearing aid level, with the rental fee adjusted starting from the following month.
A: Rented hearing aids cannot be purchased. However, customers can buy a new hearing aid and receive a discount according to Table 4: Hearing Aid Purchase Discounts.
A: The discount for purchasing a new hearing aid is calculated based on the rental period, according to Table 4: Hearing Aid Purchase Discounts, and is applied to the actual selling price of the hearing aid the customer wishes to buy.
Note: If the renter wants to purchase a new device within a rental period of six months or less, the rental fees can be used as a discount.
A: This is not possible because customers must visit the store monthly for device inspection, cleaning, and service renewal. The hearing aid is programmed for 420 hours of use, equivalent to 1 month.
If usage exceeds 1 month, the device cannot be used, and the warranty will expire after the month ends.
Note: Hearing aids can be shipped by mail, and rental fees can be paid online.
A: The speaker wire has a 1-year warranty.
Note: If the speaker wire is damaged, such as being cut, the customer must pay 1,500 THB per piece.
Caution: Do not pull on the speaker wire.
A: No, the rented hearing aid does not become the customer’s property, as it is strictly a rental.
A: No, it is not necessary to return it. The customer can continue using the replacement device.
A: The warranty will resume once the customer returns and pays the outstanding rental fee.
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